1. Order
All orders are placed directly on our website.
Choose your product and add it to your cart. Then proceed to checkout.
Premier lait undertakes to fulfill the order within a maximum of 10 business days.
2. Prices
The prices shown are those in effect on the day the order is placed.
Premier lait reserves the right to change its prices at any time. However, it undertakes to charge the price listed when the order was placed for the kit ordered.
3. Payment terms
Orders are paid for by credit card.
4. Shipping
We generally take 1 to 2 business days to process an order. Orders to Canada and the United States usually take less than 1 week to arrive. (Delivery times to the rest of the world may vary.)
Delivery will be made to the address provided when placing the order. The customer agrees to provide accurate identification details. The seller reserves the right to refuse an order, for example, if it is unusual, made in bad faith, or for any legitimate reason.
The delivery time shown when you place your order is an estimate only and is not guaranteed.
Consequently, any reasonable delay in delivering the order will not entitle you to cancel the order or request a refund.
Where do we ship our products from?
Our offices and warehouse are located in Montreal, Canada. All our products are handmade and shipped from Montreal.
5. Exchanges and refunds
Once the order has been placed, you may request an exchange in writing by email, but only if you would like a different style. For example, if you ordered the heart style but would prefer the teardrop style. Exchanges are subject to stock availability. If the order has been shipped, an exchange will not be possible.
No refunds are issued. You are responsible for ensuring that your transaction details are correct.
6. Customs Duties and Import Taxes
For France and Europe, import duties and taxes are calculated and paid directly at checkout to minimize unexpected fees upon delivery.
If you have any questions about these fees, we recommend contacting your local customs office for more information before placing an order.